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Randomised BDM help desks weaken lender-broker relationships – analysis

Having a dedicated and named business development manager (BDM) is essential to building r...

  • May 03, 2022
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Coventry for Intermediaries’ bot-free chat gains rapid acceptance from brokers

Coventry for Intermediaries has answered 650,000 chat-based new business policy queries fr...

  • Aug 25, 2021
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Brokers want the same quality of support when using lender live chat – Montlake

Mortgage brokers are embracing the use of technology but want to be sure they receive cons...

  • Jul 21, 2021
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How one first-time buyer completed a mortgage through live chat alone – Wilson

It’s 2021 and society is more than used to digital communication.

  • Feb 22, 2021
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Coventry for Intermediaries adds web chat for broker queries

Coventry for Intermediaries has added a new web chat feature to give brokers another chann...

  • Aug 25, 2020
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Nationwide updates broker chat service to offer tech support

Nationwide Building Society and its buy to let arm, The Mortgage Works, (TMW), has updated...

  • Feb 27, 2019
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Exclusive: Skipton’s intermediary boss Paul Darwin to retire before Christmas

Paul Darwin, Skipton Building Society’s director of intermediary relationships, will be ...

  • Oct 26, 2018
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