These initiatives include a buddy system, providing each senior business development manager (SBDM) a buddy on the broker liaison team (BLT) who can be contacted if the broker’s SBDM is unavailable.
The lender has also launched a live web chat, providing an additional communication route to the BLT.
And there is now portfolio submission support, providing the facility to enter client’s details directly onto the lender’s dedicated portfolio submission platform to streamline the application process.
Simon Cockerill, head of sales at OneSavings Bank (pictured), said that it has been an exciting year with plenty of development and rapid sales expansion.
He added: “Over the last few months we’ve been working on a number of initiatives to help brokers with their heavy workloads and these service enhancements form a key part of these improvements.”
This follows the recent expansion of its sales team to boost nationwide coverage.