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OSB Group launches 10-strong office-based BDM team to support brokers

  • 11/05/2022
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OSB Group launches 10-strong office-based BDM team to support brokers
OSB Group has created a 10-strong office-based business development management (BDM) team to enhance its broker support.

The team has been recruited internally and will be supported by 16 field-based BDMs who work across Precise Mortgages and Kent Reliance for Intermediaries.

It will be split between the Wolverhampton and Kent offices and the team will be under the direction of Simon Cockerill (pictured), head of intermediary sales development.

Team members include Nathan Chand, Joe Baxter, Carla Elwell, Jack Cope, Amit Vymar, Dhiraj Dhanda, Samantha Brain, Jignesh Mistry, George Williams and Vijay Badhan.

Their contact details can be found through the BDM finder page on each lender’s website.

The launch of the team followed a six-month pilot scheme in the North of England, and during the first six weeks the office-based BDMs made over 960 interactions with brokers, which included inbound and outbound calls and virtual meetings.

The company said that initial feedback showed an “increase in broker satisfaction” and “welcome support” for the field-based BDM team.

Cockerill said the firm was always looking at how it could best support brokers and the goal was to “ensure consistent levels of support could be accessed by brokers nationwide, regardless of location”.

“This is where we can really utilise our office-based BDMs, who complement our already very successful field-based team,” he said.

He added that the pilot had given the company “unique insight” as brokers felt office-based BDMs improved their experience and the results were “extremely promising”

“Rolling out this initiative nationally, so that the majority of postcodes have both a field and office BDM, means we can deliver on supporting brokers with their top requirement which is accessibility to answer pre-application enquiries,” Cockerill said.

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