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Banks must now display customer service ratings

Banks will now have to publish customer satisfaction ratings on their website as part of n...

  • Aug 15, 2018
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Banks focus on lower risk credit customers as economic headwinds strengthen – research

In anticipation of an interest rate rise, banks are starting to focus on lower risk custom...

  • Jun 27, 2018
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Banks carry out immigration checks on current account holders

Banks and building societies have started checking the immigration status of personal curr...

  • Jan 12, 2018
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Banks to transition from ‘unsustainable’ LIBOR

The benchmark lending rate, used by some mortgage lenders to set rates, is unsustainable t...

  • Jul 27, 2017
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Co-op Bank up for sale as it settles Capita mortgage servicing dispute

The Co-operative Bank has begun a sales process to support its capital position for the fu...

  • Feb 13, 2017
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HBOS con artists convicted for corruption that financed holidays and sex parties

Two former HBOS managers, a financial consultant and his associates have been convicted of...

  • Jan 31, 2017
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Brexit: What next for British banks? Tony Ward

And so it came to pass. In her long-awaited speech at Lancaster House last week, Theresa M...

  • Jan 24, 2017
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Lloyds Bank becomes latest cyber attack victim

Customers of Lloyds Bank were left unable to use the firm's personal banking service last ...

  • Jan 23, 2017
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Building societies continue to come out top in mortgage rate war

Building societies are "leaving banks behind in their wake" in the battle to provide the l...

  • Jan 23, 2017
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Banks’ gloomy outlook reaches lowest point since 2008 crash

Feelings of gloom remained rooted in the financial services sector as banks’ outlook for...

  • Jan 23, 2017
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