Tag Result: complaints handling
FSA forced to pay up for late night enforcement action
The FSA has been forced to unconditionally apologise and pay compensation to a complainant...
Complaints handling under scrutiny
Banks' complaints handling was heavily criticised by the FSA today as it proposed a number...
Almost half of complaints against mortgage firms upheld
Complaints against mortgage business firms rose sharply in the first half of 2010 to 22,66...
FSA: mortgage complaints rise
Complaints against mortgage firms edged up in the second half of 2009 to 13,232, according...
FSA acts against five banks for poor complaints handling
The FSA has forced five unnamed banks to make major changes to their complaints handling p...
FSA to make firms publish complaints data
The FSA has confirmed that it will force firms to publish information on how they handle c...
Mortgage complaints double since 2006
Mortgage firms received 12,716 complaints in the second half of 2008, according to the FSA...
FOS concern over fee complaints
The Financial Ombudsman Service (FOS) has revealed that it received an increasing number o...