Tag Result: complaints handling
FOS may raise free case threshold for small firms to 25
The Financial Ombudsman Service (FOS) today proposed a modernisation of its funding model ...
Complaints handling culture must change
Paul Clark, chief executive of complaints management software company Charter UK, discusse...
Less than 1% of FOS complaints “frivolous”
Less than 1% of complaints made to the Financial Ombudsman Service (FOS) last year were re...
Which? condemns banks’ “blasé” attitude to complaints
Which? has branded complaint figures published today as proof that banks continue to fail ...
Banks fail to make leaps in complaints handling
Banks are only making minor improvements in their handling of complaints, according to a s...
FSA to overhaul complaints handling rules
The FSA has proposed making sweeping changes to consumer complaint handling rules and conf...
HML launches PPI complaints handling service
Financial outsourcer HML has launched a specialist complaints handling service to help com...
FOS sees fall in number of mortgage complaints
The Financial Ombudsman Service’s annual review for the year to March 31, 2011, publishe...
Ombudsman hikes payout orders
A growing number of businesses are being forced by the Financial Ombudsman to pay out comp...
Lloyds sets sights on 20% complaints reduction
Lloyds Banking Group has announced it aims to reduce the overall number of complaints it r...