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Tag Result: complaints handling

FOS may raise free case threshold for small firms to 25

The Financial Ombudsman Service (FOS) today proposed a modernisation of its funding model ...

  • Jan 06, 2012
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Complaints handling culture must change

Paul Clark, chief executive of complaints management software company Charter UK, discusse...

  • Oct 17, 2011
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Less than 1% of FOS complaints “frivolous”

Less than 1% of complaints made to the Financial Ombudsman Service (FOS) last year were re...

  • Sep 16, 2011
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Which? condemns banks’ “blasé” attitude to complaints

Which? has branded complaint figures published today as proof that banks continue to fail ...

  • Sep 06, 2011
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Banks fail to make leaps in complaints handling

Banks are only making minor improvements in their handling of complaints, according to a s...

  • Aug 15, 2011
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FSA to overhaul complaints handling rules

The FSA has proposed making sweeping changes to consumer complaint handling rules and conf...

  • May 27, 2011
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HML launches PPI complaints handling service

Financial outsourcer HML has launched a specialist complaints handling service to help com...

  • May 23, 2011
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FOS sees fall in number of mortgage complaints

The Financial Ombudsman Service’s annual review for the year to March 31, 2011, publishe...

  • May 18, 2011
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Ombudsman hikes payout orders

A growing number of businesses are being forced by the Financial Ombudsman to pay out comp...

  • Apr 28, 2011
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Lloyds sets sights on 20% complaints reduction

Lloyds Banking Group has announced it aims to reduce the overall number of complaints it r...

  • Mar 29, 2011
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