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Tag Result: complaints handling

HML launches PPI complaints handling service

Financial outsourcer HML has launched a specialist complaints handling service to help com...

  • May 23, 2011
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FOS sees fall in number of mortgage complaints

The Financial Ombudsman Service’s annual review for the year to March 31, 2011, publishe...

  • May 18, 2011
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Ombudsman hikes payout orders

A growing number of businesses are being forced by the Financial Ombudsman to pay out comp...

  • Apr 28, 2011
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Lloyds sets sights on 20% complaints reduction

Lloyds Banking Group has announced it aims to reduce the overall number of complaints it r...

  • Mar 29, 2011
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FSA forced to pay up for late night enforcement action

The FSA has been forced to unconditionally apologise and pay compensation to a complainant...

  • Mar 10, 2011
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Complaints handling under scrutiny

Banks' complaints handling was heavily criticised by the FSA today as it proposed a number...

  • Sep 30, 2010
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Almost half of complaints against mortgage firms upheld

Complaints against mortgage business firms rose sharply in the first half of 2010 to 22,66...

  • Sep 30, 2010
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FSA: mortgage complaints rise

Complaints against mortgage firms edged up in the second half of 2009 to 13,232, according...

  • May 17, 2010
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FSA acts against five banks for poor complaints handling

The FSA has forced five unnamed banks to make major changes to their complaints handling p...

  • Apr 28, 2010
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FSA to make firms publish complaints data

The FSA has confirmed that it will force firms to publish information on how they handle c...

  • Feb 08, 2010
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