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FCA warns lender complaints handling ‘may not be in customers’ best interests’

The Financial Conduct Authority (FCA) has issued stinging criticism about how non-deposit ...

  • Aug 15, 2018
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FOS reports complaints up over mortgage interest rate hikes

The Financial Ombudsman Service reports it continues to see complaints from mortgage custo...

  • Jan 06, 2015
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Third of mortgage complaints resolved in customer’s favour

Almost one-in-three complaints to the Financial Ombudsman Service concerning mortgages hav...

  • Jul 22, 2014
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FOS chief tells banks not to fear complaints

Natalie Ceeney, chief executive of the Financial Ombudsman Service (FOS), has told firms n...

  • Oct 17, 2013
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Genie out of the bottle on complaints – FOS chief

Brokers should brace themselves for more complaints that could take as long as two years t...

  • Sep 17, 2013
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FOS to focus on age when making decisions

The Financial Ombudsman Service (FOS) has teamed up with charity Age UK and consumer magaz...

  • Aug 20, 2013
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Secret sting uncovers Lloyds PPI complaint failings

Lloyds Banking Group has admitted to failings in its handling of payment protection insura...

  • Jun 11, 2013
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Top interest-only complaint is being turned down for repayment loan – FOS

Complaints data out today from the Ombudsman showed the bulk of interest-only complaints o...

  • May 29, 2013
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PPI compensation hits £9.3bn and counting

Compensation and refunds related to mis-sold payment protection insurance (PPI) have reach...

  • Apr 19, 2013
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Keeping up with the regulator

Many years ago, to satisfy our regulatory requirements, a comprehensive complaints logging...

  • Jan 14, 2013
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