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FCA to cap compensation payments in complaints scheme

The Financial Conduct Authority (FCA) is proposing fixed bands and a cap on compensatory p...

  • Jul 21, 2020
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Complaints commissioner targets FCA register, firm supervision and transparency

The Complaints Commissioner has highlighted concerns with the Financial Conduct Authority...

  • Jul 17, 2020
  • 0

‘Troubling’ FCA complaints handling must improve, MPs say

The Treasury Select Committee (TSC) of MPs is putting pressure on the Financial Conduct Au...

  • Jun 26, 2020
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Complaints Commissioner slams FCA’s ‘inadequately resourced’ complaints process

The Financial Conduct Authority (FCA) has been censured by the Financial Regulators Compla...

  • Apr 23, 2020
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FCA warns lender complaints handling ‘may not be in customers’ best interests’

The Financial Conduct Authority (FCA) has issued stinging criticism about how non-deposit ...

  • Aug 15, 2018
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FOS reports complaints up over mortgage interest rate hikes

The Financial Ombudsman Service reports it continues to see complaints from mortgage custo...

  • Jan 06, 2015
  • 1

Third of mortgage complaints resolved in customer’s favour

Almost one-in-three complaints to the Financial Ombudsman Service concerning mortgages hav...

  • Jul 22, 2014
  • 1

FOS chief tells banks not to fear complaints

Natalie Ceeney, chief executive of the Financial Ombudsman Service (FOS), has told firms n...

  • Oct 17, 2013
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Genie out of the bottle on complaints – FOS chief

Brokers should brace themselves for more complaints that could take as long as two years t...

  • Sep 17, 2013
  • 0

FOS to focus on age when making decisions

The Financial Ombudsman Service (FOS) has teamed up with charity Age UK and consumer magaz...

  • Aug 20, 2013
  • 1

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