Tag Result: complaints handling
FOS to trial ‘proactively settled’ resolution for complaints
The Financial Ombudsman Service (FOS) will temporarily introduce a “proactively settledâ...
FCA complaints compensation should come from exec bonuses – Sinclair
Compensation payments for complaints about the Financial Conduct Authority (FCA) should co...
FCA to cap compensation payments in complaints scheme
The Financial Conduct Authority (FCA) is proposing fixed bands and a cap on compensatory p...
Complaints commissioner targets FCA register, firm supervision and transparency
The Complaints Commissioner has highlighted concerns with the Financial Conduct Authorityâ...
‘Troubling’ FCA complaints handling must improve, MPs say
The Treasury Select Committee (TSC) of MPs is putting pressure on the Financial Conduct Au...
Complaints Commissioner slams FCA’s ‘inadequately resourced’ complaints process
The Financial Conduct Authority (FCA) has been censured by the Financial Regulators Compla...
FCA warns lender complaints handling ‘may not be in customers’ best interests’
The Financial Conduct Authority (FCA) has issued stinging criticism about how non-deposit ...
FOS reports complaints up over mortgage interest rate hikes
The Financial Ombudsman Service reports it continues to see complaints from mortgage custo...
Third of mortgage complaints resolved in customer’s favour
Almost one-in-three complaints to the Financial Ombudsman Service concerning mortgages hav...
FOS chief tells banks not to fear complaints
Natalie Ceeney, chief executive of the Financial Ombudsman Service (FOS), has told firms n...