You are here: Home - Posts tagged 'complaints handling'

Tag Result: complaints handling

FOS to trial ‘proactively settled’ resolution for complaints

The Financial Ombudsman Service (FOS) will temporarily introduce a “proactively settledâ...

  • Apr 03, 2023
  • •
  • 0

FCA complaints compensation should come from exec bonuses – Sinclair

Compensation payments for complaints about the Financial Conduct Authority (FCA) should co...

  • Sep 22, 2020
  • •
  • 0

FCA to cap compensation payments in complaints scheme

The Financial Conduct Authority (FCA) is proposing fixed bands and a cap on compensatory p...

  • Jul 21, 2020
  • •
  • 0

Complaints commissioner targets FCA register, firm supervision and transparency

The Complaints Commissioner has highlighted concerns with the Financial Conduct Authorityâ...

  • Jul 17, 2020
  • •
  • 0

‘Troubling’ FCA complaints handling must improve, MPs say

The Treasury Select Committee (TSC) of MPs is putting pressure on the Financial Conduct Au...

  • Jun 26, 2020
  • •
  • 0

Complaints Commissioner slams FCA’s ‘inadequately resourced’ complaints process

The Financial Conduct Authority (FCA) has been censured by the Financial Regulators Compla...

  • Apr 23, 2020
  • •
  • 0

FCA warns lender complaints handling ‘may not be in customers’ best interests’

The Financial Conduct Authority (FCA) has issued stinging criticism about how non-deposit ...

  • Aug 15, 2018
  • •
  • 0

FOS reports complaints up over mortgage interest rate hikes

The Financial Ombudsman Service reports it continues to see complaints from mortgage custo...

  • Jan 06, 2015
  • •
  • 1

Third of mortgage complaints resolved in customer’s favour

Almost one-in-three complaints to the Financial Ombudsman Service concerning mortgages hav...

  • Jul 22, 2014
  • •
  • 1

FOS chief tells banks not to fear complaints

Natalie Ceeney, chief executive of the Financial Ombudsman Service (FOS), has told firms n...

  • Oct 17, 2013
  • •
  • 0

You may also be interested in