You are here: Home - Posts tagged 'complaints handling'

Tag Result: complaints handling

FCA warns lender complaints handling ‘may not be in customers’ best interests’

The Financial Conduct Authority (FCA) has issued stinging criticism about how non-deposit ...

  • Aug 15, 2018
  • 0

FOS reports complaints up over mortgage interest rate hikes

The Financial Ombudsman Service reports it continues to see complaints from mortgage custo...

  • Jan 06, 2015
  • 1

Third of mortgage complaints resolved in customer’s favour

Almost one-in-three complaints to the Financial Ombudsman Service concerning mortgages hav...

  • Jul 22, 2014
  • 1

FOS chief tells banks not to fear complaints

Natalie Ceeney, chief executive of the Financial Ombudsman Service (FOS), has told firms n...

  • Oct 17, 2013
  • 0

Genie out of the bottle on complaints – FOS chief

Brokers should brace themselves for more complaints that could take as long as two years t...

  • Sep 17, 2013
  • 0

FOS to focus on age when making decisions

The Financial Ombudsman Service (FOS) has teamed up with charity Age UK and consumer magaz...

  • Aug 20, 2013
  • 1

Secret sting uncovers Lloyds PPI complaint failings

Lloyds Banking Group has admitted to failings in its handling of payment protection insura...

  • Jun 11, 2013
  • 0

Top interest-only complaint is being turned down for repayment loan – FOS

Complaints data out today from the Ombudsman showed the bulk of interest-only complaints o...

  • May 29, 2013
  • 0

PPI compensation hits £9.3bn and counting

Compensation and refunds related to mis-sold payment protection insurance (PPI) have reach...

  • Apr 19, 2013
  • 0

Keeping up with the regulator

Many years ago, to satisfy our regulatory requirements, a comprehensive complaints logging...

  • Jan 14, 2013
  • 0

You may also be interested in

Business Skills

In this section, we offer short ‘how to’ guides on harder to crack areas of business. From social media, to regulation or niche product areas, we cover it all.

Profiles

Our journalists interview key industry entrepreneurs, strategists and commentators for day-to-day market insight and a strategic view of where the industry is heading. We offer lessons for success and explore the opportunities for your business

Success in Practice

Here, we share case studies fleshing out best practice to help you decide what could work for your business. Take a look at how others approached complex tasks like launching a new mortgage lender, advising on a new product area or deciding to specialise in another. Learn from others mistakes and triumphs.

Marketwatch

Each week, we ask top mortgage and property commentators with a unique perspective to examine a key news headline, market move or regulatory or political issue.

Poll

Vote in our weekly poll here. It’s your chance to tell us what you think and be heard on the top news stories of the week. Review our archive to find out what your industry really thinks and all our coverage of the results.

Top Comments

Be part of the conversation on Mortgage Solutions. We want to hear from you. We have a tool called Disqus to tell us which stories get the most comments each week. Every Friday, the team picks the most thoughtful or opinionated contributions from our readers to enjoy again. Don’t forget to share your favourite stories from the site on social media to keep the conversation going.