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Almost 95,000 home finance complaints to FCA in H2 2023

Complaints about home finance to the Financial Conduct Authority (FCA) came to 94,844 in t...

  • Apr 25, 2024
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The importance of online reviews – Rushton

It’s February. It’s dark, cold and often wet outside, and so this weekend, I started t...

  • Feb 28, 2024
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Financial Ombudsman Service predicts nearly 200,000 consumer complaints in 2024/5

The Financial Ombudsman Service (FOS) is predicting more than 181,000 consumer complaints ...

  • Jan 24, 2024
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Navigating complaints in a Consumer Duty world – Clifford

Not much more than six months after the introduction of the Consumer Duty rules, you might...

  • Jan 17, 2024
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Over 5,000 new mortgage and home finance complaints received in H1 2023 – FOS

The Financial Ombudsman Service (FOS) received 5,002 complaints about new mortgage and hom...

  • Oct 11, 2023
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Insurance complaints rise to five-year high – FOS

Customer complaints about buildings and other types of insurance received by the ombudsman...

  • Sep 14, 2023
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A new rate environment and the impossibility of advising in hindsight – Clifford

Rates are naturally a constant source of debate in the mortgage industry but, perhaps now ...

  • Sep 01, 2023
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FCA reports 19 per cent fall in ARs and confirms follow-up into lifetime mortgage advice

The number of appointed representatives (ARs) has fallen by 19 per cent to around 35,000 d...

  • Jul 20, 2023
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Top 10 most read mortgage broker stories this week – 21/04/2023

A warning from a complaints management firm that it was receiving more broker enquiries ab...

  • Apr 21, 2023
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FOS to trial ‘proactively settled’ resolution for complaints

The Financial Ombudsman Service (FOS) will temporarily introduce a “proactively settled...

  • Apr 03, 2023
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