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FOS prepares for ‘slight increase’ in mortgage complaints

The Financial Ombudsman Service (FOS) has said it expects a “slight increase in complain...

  • Apr 04, 2024
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Financial Ombudsman Service predicts nearly 200,000 consumer complaints in 2024/5

The Financial Ombudsman Service (FOS) is predicting more than 181,000 consumer complaints ...

  • Jan 24, 2024
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Co-op Bank told to pay mortgage prisoners for SVR hikes

The Financial Ombudsman Service (FOS) has told the Co-operative Bank to redress mortgage b...

  • Nov 14, 2023
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Over 5,000 new mortgage and home finance complaints received in H1 2023 – FOS

The Financial Ombudsman Service (FOS) received 5,002 complaints about new mortgage and hom...

  • Oct 11, 2023
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Insurance complaints rise to five-year high – FOS

Customer complaints about buildings and other types of insurance received by the ombudsman...

  • Sep 14, 2023
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FOS to trial ‘proactively settled’ resolution for complaints

The Financial Ombudsman Service (FOS) will temporarily introduce a “proactively settledâ...

  • Apr 03, 2023
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September’s mini Budget sparked rise in mortgage complaints in Q3 – FOS

The market’s reaction to the mini Budget led to a rise in mortgage complaints as some bo...

  • Feb 15, 2023
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Deadlines for Consumer Duty will not move again, says FCA boss Rathi

The regulator confirmed it had no plans to delay or adjust the timeline for implementation...

  • Nov 17, 2022
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Later life mortgage complaints low but still work to be done – Wilson

There can be a lot of gnashing of teeth and general frustration voiced when it comes to th...

  • Sep 23, 2022
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Mortgage adviser FCA bills will be ‘significantly less’ as high-profit firms shoulder burden

The total fees paid to the Financial Conduct Authority (FCA) by mortgage brokers will pote...

  • Jun 28, 2022
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