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Tag Result: complaints handling

FOS: 1,500 new PPI complaints a day

PPI complaints have doubled in the first half of this year with up to 1,500 new cases each...

  • Sep 12, 2012
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Consumers alienated by industry focus on sales

Consumers feel personal service has been lost in favour of the sales culture in financial ...

  • Mar 13, 2012
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Direct Line and Churchill fined £2.17m for doctoring files

The FSA has fined RBS-owned Direct Line Insurance and Churchill Insurance £2.17m for “i...

  • Jan 18, 2012
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FOS complaint load swells as PPI gripes rocket

The Financial Ombudsman Service (FOS) saw a near-60% rise in complaints relating to paymen...

  • Jan 17, 2012
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FOS may raise free case threshold for small firms to 25

The Financial Ombudsman Service (FOS) today proposed a modernisation of its funding model ...

  • Jan 06, 2012
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Complaints handling culture must change

Paul Clark, chief executive of complaints management software company Charter UK, discusse...

  • Oct 17, 2011
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Less than 1% of FOS complaints “frivolous”

Less than 1% of complaints made to the Financial Ombudsman Service (FOS) last year were re...

  • Sep 16, 2011
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Which? condemns banks’ “blasé” attitude to complaints

Which? has branded complaint figures published today as proof that banks continue to fail ...

  • Sep 06, 2011
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Banks fail to make leaps in complaints handling

Banks are only making minor improvements in their handling of complaints, according to a s...

  • Aug 15, 2011
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FSA to overhaul complaints handling rules

The FSA has proposed making sweeping changes to consumer complaint handling rules and conf...

  • May 27, 2011
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