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Tag Result: complaints handling

Secret sting uncovers Lloyds PPI complaint failings

Lloyds Banking Group has admitted to failings in its handling of payment protection insura...

  • Jun 11, 2013
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Top interest-only complaint is being turned down for repayment loan – FOS

Complaints data out today from the Ombudsman showed the bulk of interest-only complaints o...

  • May 29, 2013
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PPI compensation hits £9.3bn and counting

Compensation and refunds related to mis-sold payment protection insurance (PPI) have reach...

  • Apr 19, 2013
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Keeping up with the regulator

Many years ago, to satisfy our regulatory requirements, a comprehensive complaints logging...

  • Jan 14, 2013
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FOS: 1,500 new PPI complaints a day

PPI complaints have doubled in the first half of this year with up to 1,500 new cases each...

  • Sep 12, 2012
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Consumers alienated by industry focus on sales

Consumers feel personal service has been lost in favour of the sales culture in financial ...

  • Mar 13, 2012
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Direct Line and Churchill fined £2.17m for doctoring files

The FSA has fined RBS-owned Direct Line Insurance and Churchill Insurance £2.17m for “i...

  • Jan 18, 2012
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FOS complaint load swells as PPI gripes rocket

The Financial Ombudsman Service (FOS) saw a near-60% rise in complaints relating to paymen...

  • Jan 17, 2012
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FOS may raise free case threshold for small firms to 25

The Financial Ombudsman Service (FOS) today proposed a modernisation of its funding model ...

  • Jan 06, 2012
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Complaints handling culture must change

Paul Clark, chief executive of complaints management software company Charter UK, discusse...

  • Oct 17, 2011
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