Tag Result: complaints handling
Genie out of the bottle on complaints – FOS chief
Brokers should brace themselves for more complaints that could take as long as two years t...
FOS to focus on age when making decisions
The Financial Ombudsman Service (FOS) has teamed up with charity Age UK and consumer magaz...
Secret sting uncovers Lloyds PPI complaint failings
Lloyds Banking Group has admitted to failings in its handling of payment protection insura...
Top interest-only complaint is being turned down for repayment loan – FOS
Complaints data out today from the Ombudsman showed the bulk of interest-only complaints o...
PPI compensation hits £9.3bn and counting
Compensation and refunds related to mis-sold payment protection insurance (PPI) have reach...
Keeping up with the regulator
Many years ago, to satisfy our regulatory requirements, a comprehensive complaints logging...
FOS: 1,500 new PPI complaints a day
PPI complaints have doubled in the first half of this year with up to 1,500 new cases each...
Consumers alienated by industry focus on sales
Consumers feel personal service has been lost in favour of the sales culture in financial ...
Direct Line and Churchill fined £2.17m for doctoring files
The FSA has fined RBS-owned Direct Line Insurance and Churchill Insurance £2.17m for “i...
FOS complaint load swells as PPI gripes rocket
The Financial Ombudsman Service (FOS) saw a near-60% rise in complaints relating to paymen...