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Matching consumer expectations to customer service delivery – Dudley BS

For consumers, the facilities that the internet and mobile communications make available f...

  • Jan 05, 2017
  • 0

FCA dishes out first senior manager ban over consumer credit failings

The director of a payday loan firm has become the first senior manager to be banned for fa...

  • Oct 13, 2016
  • 0

Ombudsman to tackle rigging of online property portals

The Property Ombudsman has outlined its intention to address the manipulation of online pr...

  • Sep 27, 2016
  • 0

UK inflation remains static at 0.6% despite weaker pound

UK consumer price inflation rose by 0.6% in the year to August, defying expectations of a ...

  • Sep 13, 2016
  • 0

House prices and higher inflation to hit consumers post-Brexit

Consumer recovery 'looks set to fade' as a vote to leave the European Union is likely to s...

  • Jun 24, 2016
  • 0

Mortgage lenders failing to support struggling customers, Ombudsman finds

Customers grappling with debt and mortgage repayments are not being sufficiently supported...

  • May 26, 2016
  • 5

Renters more likely to suffer financially

A growing number of UK adults are unable to purchase a home, leading to them suffering poo...

  • May 20, 2016
  • 0

Distributor-only working group forms to lobby protection providers

A group made up exclusively of distributor firms has been formed with the aim of becoming ...

  • May 18, 2016
  • 0

Regulation must not stand in the way of progress – BSA

The Building Societies Assocation (BSA) has hailed progress made in the mutual sector in g...

  • May 18, 2016
  • 0

FCA: Mortgage supply chain relationships possible barrier to consumer choice

Commercial supply chains, including the use of panels may be inhibiting consumer choice, a...

  • May 16, 2016
  • 0

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