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Mortgage lenders should be ‘sympathetic’ and proactive in handling Covid-19 issues – FOS

The Financial Ombudsman Service (FOS) has set out how it believes mortgage lenders should ...

  • Apr 14, 2020
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FOS raises case fee but freezes levies to help ease cost burden

The Financial Ombudsman Service (FOS) is raising case fees but freezing minimum levies at ...

  • Apr 08, 2020
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Quarter of mortgage FOS complaints upheld in favour of the customer

Almost a quarter of mortgage complaints to the Financial Ombudsman Service (FOS) were uphe...

  • Feb 12, 2020
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Mortgage complaints drop in Q1 – FOS

Almost 1,000 fewer mortgage-related complaints were received by the Financial Ombudsman Se...

  • Aug 21, 2019
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Top 10 most read mortgage broker stories this week – 09/08/2019

The spotlight was on bad behaviour and regulatory failings as fraudulent activity among a ...

  • Aug 09, 2019
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Good advice: ‘Helping clients doesn’t always mean making a sale’ – Star Letter 05/08/2019

Each week Mortgage Solutions and its sister publication Specialist Lending Solutions choos...

  • Aug 09, 2019
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Building insurers worst performers as complaints soar

One in three complaints taken to the Financial Ombudsman Service (FOS) are found in the cu...

  • Jul 05, 2019
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‘Brokers should punish bad practice from lenders and help clients get rewarded’ – Star Letter 17/05/2019

Each week Mortgage Solutions and its sister title Specialist Lending Solutions select the ...

  • May 17, 2019
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Mortgage complaints to the FOS jump 13%

The last year has been the busiest in five years for the Financial Ombudsman Service, whic...

  • May 15, 2019
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Mortgage brokers face 25% PII hikes with higher FOS claim limits – FCA

The Financial Conduct Authority (FCA) has revealed mortgage brokers could face professiona...

  • Mar 08, 2019
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