Tag Result: lender service levels

Halifax two and five-year fixed rate pricing makes advice more important than ever
Halifax’s decision to make a selection of its five-year fixed rates cheaper than two-yea...

Best of both: tips for delivering a hybrid service – Stinton
As offices across the country begin to reopen and face-to-face meetings resume, it’s fai...

Good service is crucial to the long-term success of the BTL sector – Young
It will be obvious to all advisers that there is a significant amount of rate and criteria...

Fast acting rate-savvy borrowers beat lenders at their own game – JLM
When it comes to the mortgage product landscape, summer 2021 has been one of constant chan...

Brokers have been ‘resilient’ during the pandemic – Wilson
Mortgage brokers have faced similar challenges to lenders during the pandemic and remained...

Mortgage lender service scores slipped in H1 as old habits returned – Wilson
The relationship between advisers and lenders is undoubtedly a symbiotic one. There is alw...

The concept of a direct relationship with BDMs is in the past – Star Letter 13/08/2021
Each week Mortgage Solutions and its sister title Specialist Lending Solutions pick the to...

MAOE: Hodge to ‘mobilise underwriters’ to answer case queries directly
Hodge Bank will be allowing its underwriting team to respond to broker and administrator q...

Broker fees should match solicitors’ and be based on case complexity – Marketwatch
There are a combination of reasons why mortgage applications are taking longer and require...

Broker satisfaction with lender speed of service rebounds in April and May – Smart Money People
Brokers’ level of satisfaction with how fast lenders process applications has risen by 6...