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Complaints handling culture must change

Paul Clark, chief executive of complaints management software company Charter UK, discusse...

  • Oct 17, 2011
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Mortgage Mutterings: The week that was 30 August – 02 September 2011

This is the Mortgage Solutions weekly talk back page. Here, we pick the best online commen...

  • Sep 02, 2011
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Protection ‘mis-selling’ – here we go again

It is perhaps not a little ironic that on the eve of deadline day for three major banking ...

  • Aug 31, 2011
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PPI redress hits £215m in H1

Payment protection insurance (PPI) complainants received a total of £215m in redress in t...

  • Aug 30, 2011
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Barclays expects PPI complaints to rise further

Barclays anticipates further customer complaints related to its sales of payment protectio...

  • Aug 24, 2011
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Banks struggle with PPI deadline due to claims backlog

The Big Four banks are finding it tough to meet their deadline of the end of this month to...

  • Aug 22, 2011
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90% of mortgage mis-selling cases thrown out

Research has revealed that just one in ten mortgage mis-selling cases brought by claims ma...

  • Aug 17, 2011
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Has the PPI scandal killed MPPI?

Protecting the biggest purchase a person is likely to make should be a key decision. Owain...

  • Aug 15, 2011
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MS Poll: Did claim management firms exploit the PPI scandal?

The Financial Ombudsman Service has said claims management firms exploited the PPI problem...

  • Jul 01, 2011
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Sants: Industry has not learnt from mis-selling errors

The financial services industry has failed to learn from mis-selling mistakes of the past,...

  • Jun 28, 2011
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