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M&S Bank gets most mortgage complaints as financial grievances surge – FCA

Complaints about regulated firms jumped 10% in the first six months of 2018 to a record hi...

  • Oct 29, 2018
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Broker firm sees 95% of FOS complaints upheld as mortgage cases soar

Broker firm The Mortgage Matters Partnership saw 95% of complaints against it upheld in th...

  • Sep 12, 2018
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Mortgage complaints up 13% as FOS tells banks not to scapegoat customers for fraud

Mortgage complaints logged with the Financial Ombudsman Service (FOS) rose by 13% between ...

  • Aug 22, 2018
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FCA warns lender complaints handling ‘may not be in customers’ best interests’

The Financial Conduct Authority (FCA) has issued stinging criticism about how non-deposit ...

  • Aug 15, 2018
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Ombudsman issues £1.3m in redress for property complaints

The Property Ombudsman revealed it dealt with more than 3,000 sales and lettings complaint...

  • May 17, 2018
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Mortgage industry complaints drop as Bank of Scotland tops table

New mortgage complaints dropped by a fifth in the second half of 2017 to 4,498 from 5,647 ...

  • Mar 27, 2018
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Secured loan firm forced to write off £40k debt fast-tracked to mental health sufferer

In its annual review of complaints data, the Financial Ombudsman Service (FOS) gave exampl...

  • Jun 13, 2017
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Mortgage market complaints fall while payday loan woes rocket – FOS

Complaints made about mortgages fell last year against a backdrop of rising customer frust...

  • Jun 13, 2017
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