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‘Where poor service, lack of knowledge and misleading information prevail’ – Star Letter 21/04/2017

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  • 21/04/2017
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‘Where poor service, lack of knowledge and misleading information prevail’ – Star Letter 21/04/2017
Each week Mortgage Solutions and its sister title Specialist Lending Solutions looks back at the week's most thoughtful, thought provoking and controversial comments to single out the Star Letter.

This week our Star Letter goes to John Scott for his comment under the article: Don’t blame brokers for not embracing seconds – TFC

He said: “I agree that traditionally high fees put brokers off considering seconds but the biggest problem for me is the lack of direct to broker lenders.

“This means in the main having to deal with packagers where poor service, lack of knowledge and misleading information prevail and if you couple this to the fact that most still want to communicate with my client directly and expect original client documents (passport, driver’s licence etc.) to be posted to them.

“I wouldn’t send original documents myself but I am expected to ask clients to do so. Are we living in the dark ages?”

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