This week’s comment came from Spinmeister, in response to the article: Excuses for delays only go so far at this stage of the pandemic – Marketwatch
Spinmeister said: “Some lenders have used Covid to directly reduce service and standards to brokers.
“Some bank’s business development managers (BDMs) are now simply order takers. Any concept of a direct relationship with a BDM able to help you with cases is long past.”
Spinmeister added: “They’ll get their volume, but not any more long-term relationships with brokers wanting to give preferred lenders business due to their service proposition. They’re far too busy to be bothered anymore.”