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The concept of a direct relationship with BDMs is in the past – Star Letter 13/08/2021

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  • 13/08/2021
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The concept of a direct relationship with BDMs is in the past – Star Letter 13/08/2021
Each week Mortgage Solutions and its sister title Specialist Lending Solutions pick the top comments from our readers.

 

This week’s comment came from Spinmeister, in response to the article: Excuses for delays only go so far at this stage of the pandemic – Marketwatch 

 Spinmeister said: “Some lenders have used Covid to directly reduce service and standards to brokers. 

“Some bank’s business development managers (BDMs) are now simply order takers. Any concept of a direct relationship with a BDM able to help you with cases is long past.” 

Spinmeister added: “They’ll get their volume, but not any more long-term relationships with brokers wanting to give preferred lenders business due to their service proposition. They’re far too busy to be bothered anymore.” 

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