Case study: How to make post valuation queries drop 23%

by: Mark Blackwell, lending and surveying director, eTech
  • 04/07/2017
  • 0
Case study: How to make post valuation queries drop 23%
Property services firm SDL Group, has launched eTech’s Survey Hub to deliver valuation and risk management services in addition to its existing deployment of SMART Survey, eTech’s mobile surveying application for Mortgage Valuation and RICS Homebuyer Surveys.

Joe Miller operations director for SDL said: “We selected eTech for our property risk requirements as the organisation to help our growth strategy in residential surveying due to its  nnovative technology and their aptitude for further development in this sector.

“Since we launched with SMART Survey our Post Valuation Queries have dropped by 23%. The PVQ process is getting more complex and intelligently mapped lender forms on the iPad eradicate errors and omissions to manage this challenge effectively.”

In recent years, the RICS has been much more prescriptive about comparable analysis. In response to this we have built an integrated comparable tool working with Rightmove’s Surveyor Comparable Tool (SCT) within SMART Survey that smartens up the analysis process, ensuring a level of quality and consistency previously unavailable to surveyors, whilst providing efficiency savings to the surveyor at the same time.

SDL Group manage a field force of 70 employed surveyors as well as distributing thousands of jobs per month to a controlled panel of 160 independent firms.

Miller added ”Work-life’ balance is an overused phrase but one of our objectives has been to deliver exactly that. Surveyors spend the same time in a property carrying out the valuation but our work with Rightmove has made the comparable analysis process much more efficient.

This delivers an improved working day and greatly increased productivity. We see surveyors’ signing off up to two hours earlier each day as well as achieving a 25% uplift in productivity.

We have brought a community of surveyors together and made technology available to some firms who might have thought it beyond their capability to adopt.

Mark Blackwell, lending and surveying director at eTech said: “We are very proud to see our relationship with the SDL Group increase significantly with the launch of Survey Hub into their growing operation. Helping surveying firms get the right data and insight on property is invaluable to lenders as it increases their understanding of collateral risk and increases the efficiency of their mortgage approval service.”



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