The partnership, which helps households address issues including financial struggles, welfare benefits, debt, housing and legal challenges, has potentially unlocked more than £6.5m in additional income for those benefitting from the advice.
Initially launched as a pilot in six branches in 2021, demand for the service has led to its expansion in over 40% Yorkshire Building Society’s branches.
In 2022, after just one year of the programme, the partnership had helped more than 1,000 people get advice, prompting a visit from Chancellor Rachel Reeves, the MP for Leeds West and Pudsey, who was then a member of the Labour Shadow Cabinet.
Through this collaboration, the public can book free, confidential, hour-long appointments directly at participating branches.
Susan Allen (pictured), chief executive of Yorkshire Building Society, said: “We are incredibly proud of the positive impact this service has had on thousands of people across the UK.
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“Through this partnership, we’ve made impartial and independent advice from Citizens Advice more accessible in our communities, making a real impact on the lives of thousands of people nationwide.”
Thomas Monaghan, corporate partnerships lead from Citizens Advice, added: “For the people we help, the cost-of-living crisis is still here. We see people come to us for advice on a wide range of issues, from housing to employment, and welfare and benefits, to name just a few.”
