Abbey for Intermediaries has launched a service monitor its broker website, giving up-to-date information on its service levels.
The tool, which will be updated on a daily basis, will show service levels across five areas: initial application set up, underwriting date, document validation, average offer time and answering your calls.
Alan Mathewson, managing director of Abbey for Intermediaries, said: “By engaging more closely with intermediaries in this way, we believe we can better meet the needs of both intermediaries and their clients and add value by being open and transparent.
“We are committed to becoming the intermediary lender of choice and we will continue to build upon the service turnaround already achieved by introducing further service enhancements over the coming months.”
