Following submission of a mortgage application, the dedicated underwriter will call the broker to discuss the application, providing their direct telephone number, on which they can be contacted to discuss the lending position as required.
Barclays said the move is part of its continued approach to providing a relationship managed service, which aims to improve the end-to-end process for brokers and their clients, after listening to broker’s views.
David Finlay, intermediary managing director for Barclays said: “We are committed to further enhancing our relationship with brokers, which has been on our agenda for a number of years, giving brokers named contact points makes the application process smoother and quicker. We believe this will give them clarity in seconds, and will deliver excellent service to the broker and their clients as well.”
Andy Frankish, commercial director at Mortgage Talk said for many lenders there’s a general sense this kind of service attention creates too much work, so said for a big player it’s a big positive.
“Building relationships with underwriters has always been successful for us in the past. Brokers are far happier to have those relationships because everyone likes to talk. What will happen is brokers will go to Barclays first with suitable cases.”