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Mortgage complaints fall as FOS upholds fewer cases

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  • 31/01/2018
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Mortgage complaints fall as FOS upholds fewer cases
Fewer complaints about mortgages are being received and upheld by the Financial Ombudsman Service (FOS) in the current financial year.

According to data from the FOS for the first three quarters of 2017-18, 24% of complaints it rules on about mortgages are being upheld – down from 31% in the full 2016-17 year.

Mortgages still form a very small proportion of the FOS caseload, just 2.8%, which is overall dominated by Payment Protection Insurance (PPI).

Between April and January the FOS received just 9,503 enquiries about mortgage issues, with 6,475 becoming formal complaints, of which 1,545 were ruled on by the Ombudsman.

If the current trend continues around 2,000 fewer enquiries and formal complaints will be made this year regarding the sector, although around 100 more cases may be adjudicated on.

Mortgage endowments are also covered by the FOS figures and these have also shrunk over the last year, although cases continue to be upheld at the same rate.

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