Nationwide Building Society is to reduce its number of mortgage advisers by up to 150 as it prepares to conduct more consultations online.
The mutual currently employs 512 mortgage advisers.
To adapt to remote working during the pandemic, Nationwide ramped up its online capabilities and now reports half of its consultations are carried out digitally.
It has also extended the hours it holds online appointments from 9am to 5pm, to 8am to 7pm.
A spokesperson for Nationwide told This is Money: “We fully recognise that some people will still want to talk to someone on the phone or face-to-face in person, which is why we will continue to offer these services where it’s appropriate in order to meet the needs of members.
“The move to processing mortgage sales via the video-to-member service allows us to be more efficient, so we do need to reduce our mortgage sales team.”
Shekina is the deputy editor at Mortgage Solutions and commercial editor at Mortgage Solutions and Specialist Lending Solutions. She has nearly eight years of experience in the B2B publishing market, having previously covered the hospitality, retail, pet, accounting and jewellery sectors.
Shekina has worked for Mortgage Solutions and Specialist Lending Solutions for almost five years. Here, she covers the market’s breaking news stories, engages with professionals in the sector, and oversees any commercially agreed content in partnership with mortgage-related companies.
This includes presenting webinars and hosting roundtable discussions on developing themes in the mortgage sector.
She is an NCTJ-trained journalist and was nominated for the Headline Money Awards Mortgage Journalist of the Year in 2021.
In her spare time, Shekina likes to read, travel, listen to music and socialise with friends.
She currently reports on current events in the mortgage market and liaises with financial clients to produce sponsored content.
Follow her on Twitter at @ShekinaMS
