The Edge Home online service allows customers applying for a mortgage with the lender through a broker to track the real-time progress of their application and they can view and download their mortgage offer online.

The firm said this would limit the need for multiple phone calls and reduce waiting time for mortgage offers to arrive via post.

The lender said the service aims to “help make the mortgage journey easier to navigate for brokers and their customers”.

Graham Sellar (pictured), head of intermediary channels at Santander UK, said: “Following a successful pilot and feedback, we’re pleased that Edge Home is now available to all our broker partners, giving them and their customers a more streamlined process.

“With detailed application breakdowns, digital mortgage offers and estimated dates for ‘next steps’ visible for customers, we’re aiming to free up broker time spent on administration to focus on helping their customers get the best deal for them.”

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Neil Hoare, commercial director at HLPartnership, one of the brokers who took part in Santander’s Edge Home pilot, explained: “For many years we’ve relied on email or the broker visiting a website to keep the customer up to date with the progress of their mortgage. With Edge Home, the mortgage journey was really brought to life for the customer.

“Brokers who embedded Edge Home into their sales process when recommending a Santander mortgage found great improvements in the communication process. It certainly meets the high expectations of modern-day customers who are used to seeing technology help manage their daily lives.”