Flowable’s customisable and proprietary capability allows the bank to seamlessly integrate advanced artificial intelligence (AI) utilities.
Improvements to operational efficiency
Flowable’s agentic case platform establishes a custom architecture across the bank’s operations.
Atom Bank said it cuts target origination times and will position the bank at the forefront of AI-ready lending infrastructure.
Plus, AI utilities, such as AI augmented underwriting, will be integrated directly into its workflow.
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The aim is to deliver immediate and tangible improvements across the entire commercial journey.
Atom Bank said the key advancements include an end-to-end average handling time (AHT) reduction across commercial loan origination. To date, this has included up to 30% between application and agreement in principle (AIP). Atom Bank said it expects further reductions over time.
It has also caused a material uplift in processing capacity, thus allowing the bank to scale loan volumes and manage peak market flow.
The transition has replaced manual hand-offs with fully audited and automated workflows, therefore helping mitigate operational risk.
Benefits for brokers
The platform provides brokers with a secure portal that features structured and intelligent information capture, tailored to core decision requirements.
The bank said brokers benefit from seamless log-in facilities and real-time case tracking, removing the friction often associated with commercial property financing.
It also claimed that it translates directly to faster processing times, increased case transparency and an ultra-responsive service model.
So, by eliminating tedious administrative tasks, Atom Bank’s lending specialists can focus more time on complex case management.
Tom Renwick, head of business lending at Atom Bank, said: “An integral element of Atom’s competitive position will be our ability to complete transactions faster than competitors through a combination of market-leading technology and smart process engineering.
“By unleashing the full potential of our team and automating repetitive processes, we are delivering a lending platform that redefines speed and efficiency in the market. Ultimately, this allows us to cultivate fiercely loyal broker advocates via exceptional user experiences and increase our market share.
“With the improved technology at our disposal, Atom is uniquely equipped to scale operations up without a proportional increase in fixed overheads. This deployment future-proofs the bank’s composable architecture, ensuring it can adapt instantly to evolving broker needs and market opportunities.”
