The lender has extended its use of the mortgage application platform nCino to improve its broker platform. In response to broker and colleague feedback, the portal now includes the ability to self-initiate and start new applications instantly.
It also has one form to capture all data and a function to enable brokers to pause an application and return to it at a later date.
The platform also has a feature to submit direct debit details without a signed mandate to save time.
The YBS Commercial Mortgages team will support brokers in navigating the changes.
Angela Norman, managing director for YBS Commercial Mortgages, said: “We’re absolutely thrilled to offer these improvements to our portal, enhancing its capabilities to create a better overall application journey, which is both more efficient and intuitive, based on feedback from those who use it.
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“We pride ourselves on providing a dedicated, personal service, and strongly believe that technology must complement – rather than replace – the human touch. Brokers will still have access to our colleagues whenever it suits them, just with the addition of digital advances to make their lives easier.”
She added: “Moving to this updated platform also provides us with the flexibility to develop digital enhancements throughout the customer journey and provides the option to continue adding new capabilities and features to our broker portal later on. It’s an ongoing journey, and our brokers can look forward to more positive enhancements further down the line.”
Joaquín de Valenzuela, managing director of Europe, Middle East and Africa at nCino – who supplied and implemented the upgraded platform in collaboration with the YBS Commercial team – added: “The broker experience in the UK is ripe for transformation, and YBS Commercial Mortgages is leading the charge in delivering a more modern, intuitive digital journey for both brokers and clients.
“At nCino, we’re proud to support YBS Commercial Mortgages in enabling secure, seamless interactions today – and we’re excited to partner with them as they continue to deliver a world-class experience and seize future opportunities.”
Last week, YBS Commercial added a 55% loan-to-value (LTV) mortgage to its buy-to-let (BTL) offering.
