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Let’s use mortgage technology to enhance and fulfil client expectations – Benjamin

The world around us is constantly changing, and technology plays a huge part, especially i...

  • Sep 10, 2021
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Brokers who stay connected to customers will embed a lifetime of value – McDonald

Brokers have always faced a challenge in managing to speak to existing customers regularly...

  • Jul 23, 2021
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Talk to existing customers to protect long-term business – McDonald

One of brokers’ key challenges is managing their customer base, ensuring that they speak...

  • Apr 30, 2021
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‘Real value is delivering a mortgage offer on time to enable completion to take place’ – poll result

More than one in three brokers are working harder than ever to demonstrate their value to ...

  • May 31, 2019
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Long-term fixes require an advice re-think – Duncombe

An increasing number of borrowers are now choosing five-, seven- and 10-year fixed rate mo...

  • May 13, 2019
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The challenges of rescuing clients from another mortgage broker – Chris Hall

Helping people and solving puzzles is what being a mortgage adviser is all about and we ow...

  • Aug 13, 2018
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Customer service: A mortgage and a Big Mac please – Davidson

Much these days is made of the customer experience or, better yet, the customer journey, b...

  • Jul 16, 2018
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Legal and General launches consumer protection insight tool

The “Customer Risk and Opportunity Management” data programme will analyse client tren...

  • Feb 12, 2018
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TSLE2018: Brokers must embrace online feedback to stand out

Mortgage brokers have been warned that ignoring online reviews and feedback, even if they ...

  • Feb 02, 2018
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How to reward client loyalty – Marketwatch

Lenders are constantly being pressed to reward broker and client loyalty – but should br...

  • May 24, 2017
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