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The challenges of rescuing clients from another mortgage broker – Chris Hall

Helping people and solving puzzles is what being a mortgage adviser is all about and we ow...

  • Aug 13, 2018
  • 3

Customer service: A mortgage and a Big Mac please – Davidson

Much these days is made of the customer experience or, better yet, the customer journey, b...

  • Jul 16, 2018
  • 0

Legal and General launches consumer protection insight tool

The “Customer Risk and Opportunity Management” data programme will analyse client tren...

  • Feb 12, 2018
  • 0

TSLE2018: Brokers must embrace online feedback to stand out

Mortgage brokers have been warned that ignoring online reviews and feedback, even if they ...

  • Feb 02, 2018
  • 0

How to reward client loyalty – Marketwatch

Lenders are constantly being pressed to reward broker and client loyalty – but should br...

  • May 24, 2017
  • 0

Three things the FCA thinks advisers should be looking at

The Financial Conduct Authority (FCA) has identified three broad areas for mortgage broker...

  • Oct 14, 2016
  • 2

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