Tag Result: customer engagement
Are banks and lenders going far enough on vulnerability? – Gething
With the arrival of Consumer Duty – which came into force back in July – all areas of ...
Just Mortgages urges brokers to engage with community
Brokers are being encouraged by Just Mortgages to provide more support and education for t...
Let’s use mortgage technology to enhance and fulfil client expectations – Benjamin
The world around us is constantly changing, and technology plays a huge part, especially i...
Brokers who stay connected to customers will embed a lifetime of value – McDonald
Brokers have always faced a challenge in managing to speak to existing customers regularly...
Talk to existing customers to protect long-term business – McDonald
One of brokers’ key challenges is managing their customer base, ensuring that they speak...
‘Real value is delivering a mortgage offer on time to enable completion to take place’ – poll result
More than one in three brokers are working harder than ever to demonstrate their value to ...
Long-term fixes require an advice re-think – Duncombe
An increasing number of borrowers are now choosing five-, seven- and 10-year fixed rate mo...
The challenges of rescuing clients from another mortgage broker – Chris Hall
Helping people and solving puzzles is what being a mortgage adviser is all about and we ow...
Customer service: A mortgage and a Big Mac please – Davidson
Much these days is made of the customer experience or, better yet, the customer journey, b...
Legal and General launches consumer protection insight tool
The “Customer Risk and Opportunity Management” data programme will analyse client tren...