FSA figures have revealed complaints about mortgage businesses rose sharply in the first half of 2010 to 22,662 from 13,232 in H2 2009, with the proportion of complaints upheld rising to 47% from 34% the six months previously. Why have complaints risen so sharply and why are so many being upheld?
Robert Sinclair, director of AMI
Andrew Frankish, managing director of Mortgage Talk
Alan Lakey, principal of Highclere Financial Services