The team will be made up of nine supervisors working across the mortgage brokerage’s employed and self-employed divisions. Three supervisors will be based in the North, four in the South and two in the Midlands.
They will be responsible to supporting advisers to identify any potential risks or red flags, so advisers remain safe and their cases are compliant.
The quality and compliance supervision team will also provide regular coaching and training for advisers.
The dedicated team will be supported by two senior supervisors, who will provide specialist and enhanced support to advisers. This will be in addition to the sales quality support team and wider compliance team made up of specialists and former advisers.
The supervisory team was formed with just one new appointment, and the other members came from of internal promotions and transfers, as well as two returning members to Just Mortgages.
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Liz Yates (pictured), head of compliance at Just Mortgages, said: “Completing this restructure and introducing a new team to oversee more than 600 advisers has been a massive change and a huge task. However, it’s been really worthwhile as we strengthen our approach to supervision and overall compliance, while giving our advisers double the support. Building the majority of this team with talent already in the business or with knowledge of how we operate has undoubtedly been a key factor behind how successful this transition has been.
“This expert team will build on the fantastic work that has already been done and will help to support brokers with clearer communication, closer contact and robust action. Meanwhile, we’re taking stress away from sales managers and allowing them to focus on what they do best – helping advisers to reach their full potential. The feedback so far from advisers has been great, with one saying they feel really safe and supported. That’s our ultimate aim and I hope everyone will have that same feeling and feedback as the team continues to embed themselves across the business.”
John Phillips, CEO of Just Mortgages and Spicerhaart, added: “This is a significant step forward in our supervisory approach and our entire operation as we strengthen the infrastructure we put around all our advisers. Whether it’s employed or self-employed, this restructure allows us to maintain our high standards and well-earned reputation for robust due diligence, all while keeping advisers safe and successful with enhanced compliance and sales support from dedicated experts.
“We have big ambitions for this year and achieving them relies on us putting our advisers in best possible position to succeed – whether that’s in an estate agency environment or leading their own advice business. Compliance is a crucial part of the puzzle – not box-ticking, but backing our advisers to keep them safe, confident and capable of writing highly quality business.”
