They will both support the lender’s growth, innovation and service delivery under the recently appointed managing director, Nicola Richardson.
Coulson previously worked at Fleet Mortgages’ parent company, Starling Bank, and has experience across risk management, governance, data strategy and operational leadership.
At Fleet, she will be responsible for the lender’s risk framework, using data and insight to drive its growth, innovation and customer outcomes.
Parkes was most recently chief of staff, group operations at OneSavings Bank. He has experience in operational leadership, transformation and mortgage servicing. In his role at Fleet Mortgages, he will be responsible for enhancing its operational performance, service delivery and scalability.
The Fleet Mortgages executive committee now also includes Steve Cox, chief commercial officer, Mark Elliott, chief legal and compliance officer, Chris Bowers, chief technology officer, Diane Mitchell, credit director, Nick Brown, product and propositions director, and Kim Beaven, HR director.
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Richardson said: “Since becoming managing director earlier this year, one of my priorities has been ensuring Fleet has the right leadership structure in place to support the next stage of our development. Toni and Andy are highly experienced leaders who bring complementary skills across risk, data, operations and business transformation.
“Together with the wider executive committee, they will play a key role in helping us deliver our strategic ambitions, continue investing in our proposition and technology, and ensure we remain focused on delivering excellent outcomes for advisers and their landlord clients.”
Coulson (pictured, left) said the lender had built a “strong reputation” in the specialist buy-to-let (BTL) sector and she was excited to join at an important stage of its development.
She added: “There is a real opportunity to further enhance how we use risk management, data and insight to support strategic growth, improve decision-making and continue delivering positive outcomes for our customers and advisory partners.”
Parkes (pictured, right) said Fleet had a “clear vision for the future” and “strong culture centred on supporting advisers and landlord borrowers”.
He added: “I am looking forward to working with colleagues across the business to build on the excellent operational foundations already in place, while helping drive further efficiencies, innovation and service improvements as the business continues to grow.”
