“The biggest threat for me is the customer,” said Jeremy Duncombe, director of intermediary distribution at Accord Mortgages.
“It’s what the customers decide they want to do going forward. Neither the broker nor the lender own the customer. Changing behaviour is the biggest threat I can think of. That customer is going to head off down a route which may not be the best for them, but they feel they can get theoretical advice on the internet or price comparison websites and bypass the advice route, ” said Duncombe.
“That’s the biggest danger, that customers feel they are getting something they are not.”
Chair, Victoria Hartley said keeping the profile and benefit of advice high in the consumer’s mind is more important than ever right now.
Greg Cunnington, director of lender relationships and and new homes at Alexander Hall added that the key right now is partnerships and collaboration between brokers, lenders and technology servicers adding if we get it right, I don’t think any threat will be a problem.
He continued: “I am not just saying this because Jeremy’s here, but Accord are one of the greatest examples of a lender that is beginning to really partner with their brokers – and what we’re seeing as a result is a much better client outcome. If that continues, we’ll be fine. If it doesn’t, the clients will show us.”
To watch the video in full, [05:02] see below.
Our panel includes (from screen left)
Victoria Hartley, group editor, Mortgage Solutions (host)
Jeremy Duncombe, director of intermediary distribution, Accord Group
Jane Benjamin, director, mortgages, Sesame Bankhall Group
Greg Cunnington, director of lender relationships and new homes, Alexander Hall