The tool, called Tembo AI, has been programmed to learn the data from more than 30 lenders across 6,000 pages of criteria. This includes criteria content which is already available on the Tembo website.
Using this information, Tembo AI will be able to provide answers to a range of mortgage questions.
The firm said the tool was “context aware”, meaning it considers all the previous questions it has been asked as well as the previous responses it has given to ensure it gives relevant answers.
Users of the tool can ask general questions such as “What is a JBSP mortgage?’” or more specific ones like “What’s Accord’s maximum LTV?”
Tembo AI is the first AI-driven product that Tembo has developed and is part of its strategy to use the technology to improve the customer journey and support brokers.
Earlier this year, the firm secured a £5m investment towards its growth plan.
Eddie Ross (pictured), co-founder of Tembo said: “AI has the potential to completely transform the mortgage industry, and at Tembo this internal criteria tool is just the beginning of our journey. We have some big product releases already in the pipeline.
“Combining cutting-edge technology with human, customer-centric service has always been at the heart of what we do. AI offers an exciting new opportunity for us to make some big moves.”
