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Flexible lending criteria biggest priority for borrowers post-pandemic

Nearly eight in ten brokers said that flexible lending criteria was a more important prior...

  • Aug 05, 2021
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Rising Star: Lauren Whelan, Leeds Building Society

This week, Mortgage Solutions is speaking with Lauren Whelan, customer services administra...

  • Jul 26, 2021
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How and why Mortgage Bureau outsourced its telephone answering – Hyde

Time-poor mortgage intermediaries are more stretched than ever before.

  • Nov 09, 2020
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Four vital questions to ask that will improve your advice firm – Howells

People’s expectations of service are changing, and the benchmark is constantly being rai...

  • Oct 16, 2020
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Roma Finance expands management team

Roma Finance has appointed Deborah Chaplain to the newly created role of head of customer ...

  • Jun 30, 2020
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We must keep service the same despite market ‘peaks and troughs’ – Halifax

Ensuring service standards are the same during mortgage market “peaks and troughs” is ...

  • Feb 27, 2020
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‘Customers have high expectations and little loyalty if we fail to meet them’ – Marketwatch

Making customers understand their broker's value is the first step a mortgage adviser need...

  • Mar 20, 2019
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Poll: Where do most of your leads for new clients come from?

Many brokers rely on their current client bank to maintain business levels by conducting r...

  • Oct 01, 2018
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Banks must now display customer service ratings

Banks will now have to publish customer satisfaction ratings on their website as part of n...

  • Aug 15, 2018
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