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Customers see no change in service a year on from Consumer Duty – Smart Money People

Some 84% of consumers say there has been no difference in the service they receive from fi...

  • Jul 24, 2024
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The Right Mortgage hires Carr as customer service head

The Right Mortgage and Protection Network has hired Abigail Carr as its head of customer s...

  • May 29, 2024
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Enjoy your working life and embrace your inner Diego – Flavin

I’m lucky enough to take more than my fair share of holidays, which means I sample a wid...

  • May 20, 2024
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Help to Buy phone line hell risks homeowner sales falling through

Homeowners who bought their property under the government’s flagship Help to Buy Equity ...

  • Jul 19, 2023
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Development finance is an art but scientific approach can help broker and customer – HTB

Art or science? This question seems to me to permeate through almost everything in life. C...

  • Jun 13, 2023
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Nearly a third of key workers and self-employed have been rejected for a mortgage

Around 30 per cent of key workers had been turned down for a mortgage and 28 per cent of s...

  • Jun 01, 2023
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HSBC to host second emerging talent event to celebrate rising star brokers

HSBC will host fifty talented young mortgage brokers at its Canary Wharf headquarters this...

  • Apr 24, 2023
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Time to listen and learn from consumer feedback – Dewey

The introduction of the Financial Conduct Authority’s new Consumer Duty Act is only mont...

  • Feb 27, 2023
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The Bridging Group joins the ASTL

Short-term lender The Bridging Group has joined the Association of Short Term Lenders (AST...

  • Apr 26, 2022
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Best of both: tips for delivering a hybrid service – Stinton

As offices across the country begin to reopen and face-to-face meetings resume, it’s fai...

  • Oct 25, 2021
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