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Tag Result: customer service

How and why Mortgage Bureau outsourced its telephone answering – Hyde

Time-poor mortgage intermediaries are more stretched than ever before.

  • Nov 09, 2020
  • 0

Four vital questions to ask that will improve your advice firm – Howells

People’s expectations of service are changing, and the benchmark is constantly being rai...

  • Oct 16, 2020
  • 0

Roma Finance expands management team

Roma Finance has appointed Deborah Chaplain to the newly created role of head of customer ...

  • Jun 30, 2020
  • 0

We must keep service the same despite market ‘peaks and troughs’ – Halifax

Ensuring service standards are the same during mortgage market “peaks and troughs” is ...

  • Feb 27, 2020
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‘Customers have high expectations and little loyalty if we fail to meet them’ – Marketwatch

Making customers understand their broker's value is the first step a mortgage adviser need...

  • Mar 20, 2019
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Poll: Where do most of your leads for new clients come from?

Many brokers rely on their current client bank to maintain business levels by conducting r...

  • Oct 01, 2018
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Banks must now display customer service ratings

Banks will now have to publish customer satisfaction ratings on their website as part of n...

  • Aug 15, 2018
  • 0

The challenges of rescuing clients from another mortgage broker – Chris Hall

Helping people and solving puzzles is what being a mortgage adviser is all about and we ow...

  • Aug 13, 2018
  • 3

Customer service: A mortgage and a Big Mac please – Davidson

Much these days is made of the customer experience or, better yet, the customer journey, b...

  • Jul 16, 2018
  • 0

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