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‘Customers have high expectations and little loyalty if we fail to meet them’ – Marketwatch

Making customers understand their broker's value is the first step a mortgage adviser need...

  • Mar 20, 2019
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Poll: Where do most of your leads for new clients come from?

Many brokers rely on their current client bank to maintain business levels by conducting r...

  • Oct 01, 2018
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Banks must now display customer service ratings

Banks will now have to publish customer satisfaction ratings on their website as part of n...

  • Aug 15, 2018
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The challenges of rescuing clients from another mortgage broker – Chris Hall

Helping people and solving puzzles is what being a mortgage adviser is all about and we ow...

  • Aug 13, 2018
  • 3

Customer service: A mortgage and a Big Mac please – Davidson

Much these days is made of the customer experience or, better yet, the customer journey, b...

  • Jul 16, 2018
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‘It’s a shame we don’t have any way to evidence poor lender performance’ – Star Letter 15/06/2018

Mortgage Solutions and its sister title Specialist Lending Solutions select the most thoug...

  • Jun 15, 2018
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‘Take into account consumer mobility’ – Star Letter 12/05/2017

Each week Mortgage Solutions and its sister title Specialist Lending Solutions looks back ...

  • May 12, 2017
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Matching consumer expectations to customer service delivery – Dudley BS

For consumers, the facilities that the internet and mobile communications make available f...

  • Jan 05, 2017
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Customers should be able to communicate with ease – MCI Mortgage Club

Don't use generic customer contact forms, says Phil Whitehouse, efficient communication me...

  • Jun 13, 2016
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