Tag Result: customer service
Four vital questions to ask that will improve your advice firm – Howells
People’s expectations of service are changing, and the benchmark is constantly being rai...
Roma Finance expands management team
Roma Finance has appointed Deborah Chaplain to the newly created role of head of customer ...
We must keep service the same despite market ‘peaks and troughs’ – Halifax
Ensuring service standards are the same during mortgage market “peaks and troughs” is ...
‘Customers have high expectations and little loyalty if we fail to meet them’ – Marketwatch
Making customers understand their broker's value is the first step a mortgage adviser need...
Poll: Where do most of your leads for new clients come from?
Many brokers rely on their current client bank to maintain business levels by conducting r...
Banks must now display customer service ratings
Banks will now have to publish customer satisfaction ratings on their website as part of n...
The challenges of rescuing clients from another mortgage broker – Chris Hall
Helping people and solving puzzles is what being a mortgage adviser is all about and we ow...
Customer service: A mortgage and a Big Mac please – Davidson
Much these days is made of the customer experience or, better yet, the customer journey, b...
‘It’s a shame we don’t have any way to evidence poor lender performance’ – Star Letter 15/06/2018
Mortgage Solutions and its sister title Specialist Lending Solutions select the most thoug...