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Tag Result: customer service

Product innovation should target lenders’ back books – CML

Lenders could do more to create innovative products for existing customers rather solely l...

  • Sep 19, 2013
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Conversation starters: how to introduce a topic to clients

It is often said that the biggest challenge for a mortgage adviser isn’t gaining new cli...

  • May 23, 2013
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Two-thirds of brokers expect business growth in 2013 – Poll

Two-thirds of mortgage brokers anticipate that this year will be more productive than 2012...

  • Apr 26, 2013
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Brokers, who do you work for?

Being an adviser in our fine industry is a truly privileged position.

  • Mar 26, 2013
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FCA orders review of mortgage arrears and forbearance procedures

The Financial Conduct Authority has described mortgage arrears and forbearance management ...

  • Mar 25, 2013
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Direct lenders Chelsea and First Direct continue slashing rates

Direct-only lenders Chelsea Building Society and First Direct have made further rate cuts ...

  • Mar 15, 2013
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Market watch: Analysis of the incentives clampdown

Will the FSA’s crackdown on incentives for financial sales staff, starting with the cons...

  • Sep 12, 2012
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FSA to clamp down on ‘free’ banking

The Financial Services Authority (FSA) is to instruct banks to charge for current accounts...

  • Aug 21, 2012
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Only half of UK consumers willing to trust ‘greedy’ banks

A new survey has found that just 53% of UK consumers are willing to trust any bank or buil...

  • Jun 06, 2012
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L&G teams up with online secured loans sourcer

Legal & General Mortgage Club has partnered with master broker The Lending Wizard platform...

  • Feb 27, 2012
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