Tag Result: customer service
‘Take into account consumer mobility’ – Star Letter 12/05/2017
Each week Mortgage Solutions and its sister title Specialist Lending Solutions looks back ...
Matching consumer expectations to customer service delivery – Dudley BS
For consumers, the facilities that the internet and mobile communications make available f...
Customers should be able to communicate with ease – MCI Mortgage Club
Don't use generic customer contact forms, says Phil Whitehouse, efficient communication me...
Personal experience goes a long way in product advice – Uinsure
Referring back to your own personal experience is a helpful reminder when deciding whether...
Survey reveals appetite for greater transparency and competition in banking
In light of the news that HSBC is cutting its pay policy for executive directors, followin...
Striving to achieve a common goal in the mortgage industry – Barclays
Having a common purpose can create better working relationships and support the customer b...
TMPE15: FCA exploring role of price comparison sites with industry
The Financial Conduct Authority (FCA) is looking at the role that price comparison website...
Make a sale before you see your customer – MCI Mortgage Club
We all put in the time and effort to prepare for that all-important job interview, so why ...
LV top insurer for customer satisfaction
LV has been voted the top insurer for customer satisfaction in the 2014 UK Institute of Cu...
Product innovation should target lenders’ back books – CML
Lenders could do more to create innovative products for existing customers rather solely l...