By and large, mortgage advisers do a very good job in helping our clients to navigate the mortgage process, whether they are first-time buyers, older borrowers, clients with complicated income structures or ‘interesting’ credit histories.
We provide a professional and regulated advice service and I am not convinced that the regulators understand the value that we provide.
Technology and automated advice is not the solution for everyone and I am not the first to say that people do like to talk to an expert before making a significant financial decision.
In my view, technology should be a tool for advisers to utilise and not a replacement for our skills.”
