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Third of mortgage complaints resolved in customer’s favour

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  • 22/07/2014
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Third of mortgage complaints resolved in customer’s favour
Almost one-in-three complaints to the Financial Ombudsman Service concerning mortgages have been ruled in favour of the consumer.

Data for the three months to June found that 32% of complaints to the Ombudsman in the ‘house mortgages’ category were resolved in the customer’s favour.

This figure is an increase on the 29% cases ruled this way during the 2013/14 financial year.

In total 3,007 complaints were made during April, May and June 2014, broadly in line with the 13/14 average.

Across all areas of financial services 85,184 complaints were received in this quarter. This figure is significantly down on the same period last year (159,197) but 50% higher than in 2012.

PPI continued to dominate the Ombudsman’s business with two-thirds of the complaints received concerning this topic. This represents around 5,000 new PPI complaints each week.

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