UTB promotes Shackleton to BDM

She joined the firm in 2018, initially as a marketing and events assistant before taking on an assistant underwriter role in 2020.

Shackleton then progressed on to broker relationship manager in 2021 and then became key account relationship manager for nearly a year.

Jodie Roy has taken on Shackleton’s role as previous account manager. She recently joined UTB from Metropolis Surveyors.

Caroline Mirakian, sales and marketing director – mortgages, said: “I am delighted to announce Rachel’s promotion to business development manager (BDM). Rachel’s appointment underlines the importance we place on our distribution partners, our aspirations to maintain our strong growth and that we love to promote great people from within.

“We have all been hugely impressed by Rachel’s desire to succeed, her natural ability to form and maintain great relationships and her unique talent to create memorable experiences for intermediaries during her time on the mortgage broker helpdesk and as an underwriter.”

She continued: “Rachel’s wealth of experience will certainly complement our growing field team and I know that she will continue to go above and beyond to help more of our intermediary partners help even more customers.”

Shackleton added: “I love working in UTB’s Mortgage division and I am very excited about my new role in the field sales team.

“I am fortunate to have made some fantastic relationships over the last two years and I am looking forward to supporting even more broker partners and contributing to their success as well as the bank’s.”