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Outsourced client care solves holiday season glitches in service, brand and revenue – Wilson 

Burnout is real. Multiple lockdowns and the constant uncertainty of the pandemic, followed...

  • Aug 20, 2021
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How one first-time buyer completed a mortgage through live chat alone – Wilson

It’s 2021 and society is more than used to digital communication.

  • Feb 22, 2021
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How and why Mortgage Bureau outsourced its telephone answering – Hyde

Time-poor mortgage intermediaries are more stretched than ever before.

  • Nov 09, 2020
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