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‘Great brokers know they must identify vulnerable customers and treat them as individuals’ – Marketwatch

The Financial Conduct Authority (FCA) pointed out that firms need to improve identifying a...

  • Apr 17, 2019
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FCA investigating debt management firms mistreating elderly and vulnerable customers

The Financial Conduct Authority (FCA) has commenced an enforcement investigation into a de...

  • Mar 15, 2019
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Digital innovations may help vulnerable consumers – CMA

Digital developments have potential to help the financial services industry support vulner...

  • Nov 14, 2018
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FCA: Firms have a responsibility for ‘real world’ consumers

The Financial Conduct Authority (FCA) has unveiled its approach to future regulation for c...

  • Nov 06, 2017
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One in eight consumers believe they have received bad financial advice – FCA

Almost two thirds of UK consumers do not trust the financial services industry while a sig...

  • Oct 18, 2017
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‘All clients to be treated as vulnerable’ – Star Letter 07/07/2017

Each week Mortgage Solutions and its sister title Specialist Lending Solutions select the ...

  • Jul 07, 2017
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How to keep credit doors wide open but protect vulnerable digital customers

Digital processes are increasingly commonplace in the lending industry, but questions are ...

  • May 22, 2017
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Overforbearance an issue for mortgage market – FCA

Overforbearance, product renewals and the treatment of vulnerable customers remain areas o...

  • Apr 18, 2017
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Lending into retirement could be next PPI scandal – Shakespeare Martineau

Lending into retirement could be the next PPI scandal if the industry does not assess borr...

  • Feb 10, 2016
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Time for a regulatory revolution in the equity release market – Andrea Rozario

Regulation of the equity release market is in drastic need for an overhaul, writes Andrea ...

  • Dec 01, 2015
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