The lender has reduced completion fees by £100 across its range and restructured its residential and buy to let so it is easier for brokers to find the most suitable product for clients based on their credit histories.
The new mortgage portal has been designed to make it quick and easy for intermediaries to select, submit and track mortgage applications online.
Applications, including all supporting documentation, can be submitted 24/7 and cases can be tracked at every stage through to completion. If a DIP is declined brokers can see why without needing to ask and if a DIP is approaching its expiry date, brokers will automatically be sent a reminder.
The portal enables brokers to generate all the necessary paperwork and applications previously submitted via the new portal can be copied rather than having to be re-keyed.
All brokers need to register before using the portal, even if they have previously worked with Pepper in the past.
Rob Barnard (pictured), director of sales at Pepper Money said: “These changes have all been made with the explicit aim of making it quick and easy for brokers to select and submit mortgage applications to Pepper.”
He added: “We have consulted closely with brokers and distributors and I’m sure they will welcome these changes. Some things haven’t changed, however. All applications will be manually underwritten by our knowledgeable and experienced underwriters and brokers will be assured of a fast and efficient service.”