Speaking on Specialist Lending Solutions Television in association with Together, Firth noted that the fresh mindset for new arrivals was a very welcome situation.
“New brokers to the industry are in a fantastic position because they’ve got no preconceived ideas about even what specialist means,” she said.
“They are looking at a case with fresh eyes and the world at their feet.”
“Use the systems, use the help desks, use BDMs (business development managers), look at every case as a blank page, I think it’s a great position for them to come at the specialist market from,” she added.
Legal and General Mortgage Club head of lender relationships Danny Belton echoed those thoughts and noted there was no need to be fearful of potentially complex situations.
“My advice is don’t be afraid of these customers. They are good customers, they are able to be helped,” he said.
The panel is:
Danny Belton, head of lender relationships at Legal and General Mortgage Club
Nicola Firth, CEO of Knowledge Bank,
Doug Hall, director of 3mc
Richard Tugwell, group intermediary relationships director at Together
Owain Thomas, editor of Specialist Lending Solutions (chairman)