Speaking on Specialist Lending Solutions Television in association with Together, L&G Mortgage Club’s head of lender relationships Danny Belton said that by doing so, advisers could save time and provide a better service to their clients.
“With the sources of information available today we should be seeing fewer customers placed with the high street to start with,” he said.
“There are plenty of tools available that enable the broker through some simple questions, clear understanding and a conversation with the customer to find out what their needs are very early on.
“Therefore [that’s] a great opportunity for brokers to save a lot of time and provide a better customer experience by placing the case with the right lender first time,” he added.
The panel is:
Danny Belton, head of lender relationships at Legal and General Mortgage Club
Nicola Firth, CEO of Knowledge Bank,
Doug Hall, director of 3mc
Richard Tugwell, group intermediary relationships director at Together
Owain Thomas, editor of Specialist Lending Solutions (chairman)