Tag Result: customer outcomes
Consumer Duty will influence a necessary rethink over how we communicate – Wilson
Watch Prime Minister’s Questions or indeed Question Time any week, and you’ll be able ...
Just a fifth of older borrowers are aware of Consumer Duty – Air
Most consumers who are aged 45 and over do not know about the incoming Consumer Duty, a su...
We need to talk about Consumer Duty – Saroya
So why did the Financial Conduct Authority (FCA), unveil its new Consumer Duty policy?
Together lends record £115m in bridging in March
Specialist lender Together has lent over £115m in short-term finance across its commercia...
Some firms are ‘over-confident’ that existing policies are adequate for Consumer Duty, says FCA
The Financial Conduct Authority (FCA) has called some firms “over-confident” about the...
The immediate benefits of equity release must be balanced against long-term outcomes – Hale
Borrowing and being in debt can be an emotive and challenging subject – particularly whe...
The known mortgage practices which can cause consumer harm – Crane
It might feel a little odd to be talking about known harms when discussing the mortgage ma...
Firms must ‘act now’ as Consumer Duty deadline will not be moved, warns FCA’s Mills
Firms that are regulated by the Financial Conduct Authority (FCA) still have until July th...
Most firms ready for Consumer Duty but some falling behind, warns FCA
The Financial Conduct Authority (FCA) has reviewed how firms are planning to implement Con...
‘Avoid the commoditisation of mortgages and poorer customer outcomes’ – AMI chair Montlake
The cheapest option is not always the best for consumers according to chairman of Associat...