You are here: Home - Posts tagged 'service standards'

Tag Result: service standards

FOS estimates 184,000 complaints in the next two years

The Financial Ombudsman Service (FOS) said that it anticipates receiving around 184,000 co...

  • Mar 31, 2023
  • 0

‘It’s better to work 80 per cent of the week with 100 per cent efficiency’ – Marketwatch

The mortgage and housing market would have tested the stress management skills of many ove...

  • Mar 16, 2022
  • 0

On free legals: ‘As helpful as a chocolate teapot’ – poll result

The latest Mortgage Solutions poll asked brokers how they viewed the service levels of 'fr...

  • Feb 09, 2018
  • 1

Brokers praise BDM service overall but criticise others for ‘window dressing’

Brokers have spoken of a willingness among lenders’ business development managers (BDMs)...

  • Aug 05, 2016
  • 0

Brokers want quick decisions and solid service from bridging lenders

Turnaround times and support from business development managers ranked highly in the list ...

  • Jul 18, 2016
  • 0

Nationwide ranked worst for service in network survey

Nationwide’s service levels have come under fire after brokers ranked the society bottom...

  • Jun 23, 2016
  • 2

Brokers call for improved underwriter access as cases grow in complexity

A lack of direct communication with lenders’ underwriters is continuing to be a key sour...

  • Apr 29, 2016
  • 1

Welcome to the Curry Club debate – London

In the last leg of 2015’s Curry Club roundtable, Mortgage Solutions and Leeds Building S...

  • Nov 03, 2015
  • 0

Rates most important to brokers when selecting lender

Over half of brokers view competitive rates as the most important element when assessing t...

  • Oct 23, 2015
  • 0

How do you assess the best lender for your customers?

Competition has been hotting up among lenders of late to win more mortgage business. But w...

  • Oct 16, 2015
  • 0

You may also be interested in