Tag Result: service standards
FOS estimates 184,000 complaints in the next two years
The Financial Ombudsman Service (FOS) said that it anticipates receiving around 184,000 co...
‘It’s better to work 80 per cent of the week with 100 per cent efficiency’ – Marketwatch
The mortgage and housing market would have tested the stress management skills of many ove...
On free legals: ‘As helpful as a chocolate teapot’ – poll result
The latest Mortgage Solutions poll asked brokers how they viewed the service levels of 'fr...
Brokers praise BDM service overall but criticise others for ‘window dressing’
Brokers have spoken of a willingness among lenders’ business development managers (BDMs)...
Brokers want quick decisions and solid service from bridging lenders
Turnaround times and support from business development managers ranked highly in the list ...
Nationwide ranked worst for service in network survey
Nationwide’s service levels have come under fire after brokers ranked the society bottom...
Brokers call for improved underwriter access as cases grow in complexity
A lack of direct communication with lenders’ underwriters is continuing to be a key sour...
Welcome to the Curry Club debate – London
In the last leg of 2015’s Curry Club roundtable, Mortgage Solutions and Leeds Building S...
Rates most important to brokers when selecting lender
Over half of brokers view competitive rates as the most important element when assessing t...
How do you assess the best lender for your customers?
Competition has been hotting up among lenders of late to win more mortgage business. But w...