Abbey National offers new service for IFAs

Abbey National has launched a new service for intermediaries, called Abbey National for Intermediaries. The new operation means that, by January 2003, intermediaries will have access to all of Abbey National’s UK intermediary products, services and brands through one point of contact. The operation offers a ‘stable’ of products and a tailored service which includes a fully integrated sales team, e-business, marketing support for intermediaries, the operation of an award-winning technical support unit and a team of fully trained customer service professionals. ‘Abbey National for Intermediaries has been created to unite Scottish Mutual, Scottish Provident, James Hay, Cater Allen Private Bank and Abbey National branded mortgage and general insurance sold through intermediaries,’ said Ambrose McGinn, director, sales and marketing at Abbey National for Intermediaries.