Robinson has been with Yorkshire Building Society Group for 29 years, the last 14 of which have been with the mutual’s intermediary arm Accord Mortgages.
He played a major role in transforming Accord, including increasing procuration fees for new business, introducing a new retention strategy for brokers and enabling direct broker access to underwriters among other improvements, all underpinned by feedback from intermediaries.
New challenge
Robinson said: “My decision to leave Accord wasn’t an easy one to make but I’m looking forward to exciting new challenges after an incredible chapter at the group.
“My proudest moment during my time at Accord is the transformation we have undertaken in the last three years. It is testament to the hard work and team effort from many colleagues across the business that we have achieved so much and gained this new recognition in the intermediary market.
“Throughout, we have genuinely listened to feedback and I hope our intermediary partners feel supported with a strong product proposition backed up by excellent service. I do believe that we’ve been able to change the hearts and minds of our broker customers and I know Accord will continue to go from strength to strength.”
Charles Canning, chief customer officer at Yorkshire Building Society Group, added: “We are hugely appreciative of David’s contribution over the years making Accord Mortgages what it is today. We wish him every success in the future.”
