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Nationwide axes premium rate numbers for brokers

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  • 23/04/2014
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Nationwide axes premium rate numbers for brokers
Nationwide has axed premium rate telephone numbers for brokers, instead introducing 0800 numbers for advisers to contact the lender.

From today brokers contacting Nationwide for Intermediaries and The Mortgage Works (TMW) will be able to use 0800 numbers instead of 0845 premium rate lines.

These changes follow an announcement earlier this year from the mutual outlining plans to change all its consumer-facing telephone numbers to 0800.

Ian Andrew, managing director of group intermediary sales for Nationwide, said: “This is a very welcome move towards improving the experience of our intermediary partners.

“Given recent negative industry sentiment around call charges associated with contacting lenders, it’s a positive move to work for the benefit of all intermediaries.”

The Nationwide for Intermediaries and The Mortgage Works websites will be updated with the new numbers, with some key changes listed below:

Intermediary sales support
0845 601 0763 to 0800 545 3131

Prime mortgage new business
0845 609 3421 to 0800 464 3000
0845 609 3422 to 0800 464 3000
0845 609 3423 to 0800 464 3000
0845 604 2655 to 0800 464 3000

Large loans
0845 602 7645 to 0800 464 3001

BDM line
0845 850 1958 to 0800 464 3002

The Mortgage Works new business
0845 454 5400 to 0800 030 4040
0845 454 5800 to 0800 030 4060

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