Thew website offers a facility to upload documentation to TMW Online and to download case documents online, including the Decision in Principle (DiP).
The improvements are available on TMW MTE as well as TMW Online.
TMW said there have been improvements made to its case tracking system. It now allows intermediaries to receive updates on the progress of their cases and includes the option to request an office administrator to monitor the case on the broker’s behalf as it progresses.
Product technical manager at John Charcoal, Simon Collins, said: “More lenders are using scan and upload systems and it just makes life a lot easier. While it may not be a reason to choose one lender over another, it is certainly going to be a factor if you have a lender that is fully automated.”
Ian Andrew, managing director of Nationwide’s Group Intermediary Sales said: “We have listened and responded to feedback from intermediaries wanting to be able to access and send case information and documentation online.”
These are part of an ongoing programme of improvements that TMW hopes to implement in the future. Collins added that he would like to see standardisation across all lenders.
“Ideally lenders should aim to have the same application format. If they all followed the same route on this, it would make things a lot easier.”