Belton, the head of lender relationships at the mortgage club, said advisers being forced to change the way they work has given them the chance to improve, utilise technology and be more effective.
Speaking on the Accord Growth Series podcast, Belton (pictured) said: “Consumers are still out there and they need help. The need for intermediaries will not go away, so this is the time to stop and think about what you’re doing.
“Reassess how you do things, question why you do it. Writing short-term goals and staying positive will help.”
With regards to the future of the market, Belton said he believed the outcome was “bright” and said communication between brokers and customers was more important than ever.
He said: “Let’s look forward; the market is coming back, we’re seeing LTVs increase, we’re seeing criteria improve. I think from that point of view the market is in a strong place.
“We have a great opportunity to forge that bond between brokers and customers. That forges a relationship for a long time.”
